Courier Partner: Ninja Van
Shipping Time Frame: Once the payment received, we will be posting the item out within 3 working days.
[During MCO period] After dispatched, the parcel will reach you within 3-5 working days for West Msia, and 5-7 working days for East Msia.
You shall receive a tracking email from Ninja Van once the item has been dispatched
For any reason you are unsatisfied with your purchase, you may return your item(s) for a full refund within 7 days of receipt.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns must be made within 7 days from date of purchase.
- Please drop us an email on refund case to firstname.lastname@example.org before you proceed to ship the products back to our warehouse. Detailed address shall be provided after we confirmed your case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
- Refund will be based on customer actual paid - Final payment to refund, voucher or discount cannot change into cash term
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please allow 14 working days for this process to be completed. For more information, kindly email to email@example.com
- If you need to do an exchange for another same price item, send us an email at firstname.lastname@example.org
- To make the process run smoother and faster, do email your enquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
Please allow 7 working days for your enquiry to be processed.
4) Shipping Costs:
- You are responsible for postage costs of returned items. Please note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for refund.
- You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
- To return your product, ship the item to our Malaysia warehouse, detailed address shall be provided after we confirmed your case.
- If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product.
- Kindly inform us at email@example.com before returning the item otherwise the request will not be processed.
- Please provide the return parcel tracking number for all items.